ATM, online banking services in Hong Kong resume for millions of HSBC, Hang Seng customers after brief disruption
- Representatives from both banks apologise for inconvenience caused by technical issues, say all services have resumed
- HSBC, Hang Seng customers say banking apps out of service at 11.30am on Sunday, while others had reported mixed success withdrawing cash from ATMs
Online banking services and ATMs provided by HSBC and its subsidiary Hang Seng Bank broke down for several hours on Sunday, leaving millions of customers in Hong Kong unable to access their accounts.
Account holders with the city’s largest bank complained that its online banking app was out of service, while several others said they could not withdraw money from HSBC’s ATMs at about 11.30am.
Several Hang Seng customers had said they were also unable to access online banking services, with a message appearing on the screen stating: “We are not able to process your instruction.”
However, others said they had been able to withdraw money from ATM machines during the disruption to Hang Seng’s banking services.
Both HSBC and Hang Seng said ATM services had gradually resumed at about 1pm, with all affected operations back to normal 30 to 60 minutes later.
Representatives from both banks previously said the firms were working to restore online and ATM services, which had broken down due to technical issues. Both companies apologised for any inconvenience caused by the incident.
HSBC did not reveal how many account holders it had in the city, while Hang Seng said it had 3.5 million customers.