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Consumer protection in Hong Kong

Consumer protection in Hong Kong
Hong Kong's Consumer Council is a watchdog focused on consumer rights and welfare.
The Consumer Council on Thursday released test results for 13 models of 1.5-horsepower inverter split-type air conditioners. Photo: Karma Lo
Hong Kong

Top-rated air cons in Hong Kong vary by 33% in cooling efficiency, watchdog finds

Models tested included seven reverse-cycle air conditioners, while rest were cooling-only units.

Hong Kong society

Opinion | As claw machines proliferate, Hong Kong must regulate the unregulated

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Hong Kong society

Personal info of 9,045 people compromised in Hong Kong private club data breach

Crime in Hong Kong

Police arrest man on suspicion of stealing personal data of 56,000 patients

Employee of Hospital Authority contractor made an unauthorised entry into system and retrieved data.

The Hospital Authority has apologised to the victims. Photo: Felix Wong
Hong Kong society

Letters | Hong Kong consumers need not be at sea when it comes to oysters

Readers discuss safety when processing and consuming oysters, the handling of an incident on the MTR’s East Rail line, and school classroom management.

Hong Kong society

Editorial | More transparency needed on fees and data for 24-hour gym memberships

As digital footprints expand, operators must be upfront with customers, who should also pause to read the fine print.

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Hong Kong society

Hong Kong watchdog warns 24-hour gym users of hidden costs, data privacy risks

Consumer Council urges users to weigh short-term costs and review privacy terms before signing up, with fees and policies varying citywide.

A Consumer Council survey of 11 round-the-clock gym operators, has found that nearly half impose extra non-refundable charges that significantly increase costs for short-term users. Photo: Handout
Hong Kong

Video | Taiwanese band Mayday angers fans by changing Hong Kong date

The Hong Kong concert scheduled for March 24 was moved to March 29.

Hong Kong economy

Over 170 complaints filed after Mayday shifts Hong Kong show: Consumer Council

Watchdog says 80 complaints came from residents and rest from fans outside city, primarily mainland China.

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Hong Kong entertainment

Sour note for fans after Taiwanese rock band Mayday switches Hong Kong date

Veteran rockers’ show originally scheduled for March 24 cancelled, with new concert added on March 29.

Mayday putting on a show at Kai Tak Stadium last year. Photo: Handout
Centre for Food Safety (HK)

Editorial | Food poisoning cases in Hong Kong must prompt swift mitigation efforts

Amid the latest spate of illnesses, the city needs to adopt proactive and transparent strategies to ensure that customers can dine safely.

A diner eats fresh oysters at a food court in Causeway Bay on February 14. Photo: Nora Tam
Gucci

Hong Kong watchdog finds fragrance allergens in Gucci, Bvlgari perfumes

Consumer Council warns perfumes containing excessive fragrance chemicals may lead to ‘cocktail effect’, increasing health risks.

Hong Kong

Unclear parking rates flagged after Hongkonger charged HK$1,210 for full day

Consumer Council says complaints about car-park services have remained persistently high in recent years, with 120 cases recorded in 2025.

Hong Kong society

Hongkonger denied refund despite HK$170,000 hair transplant ‘falling out’ in a year

Consumer Council warns against exaggerated claims of effectiveness after surge in complaints over scalp inflammation, artificial hair detachment.

Complaints related to hair transplant, hair growth, and hair and scalp care services reached 33, 19 and 13, respectively, between 2023 and 2025. Photo: Shutterstock
Hong Kong

Spanish firm joins list of oyster suppliers linked to food poisoning cases

Centre for Food Safety reveals latest results of investigation into dozens of recent food poisoning cases.

Oysters can concentrate viruses in their bodies. Photo: Getty Images
Hong Kong healthcare and hospitals

Hong Kong toddler suspected to have fallen ill from tainted milk formula

Authorities also order 390 cans of Aptamil Profutura milk formula from Germany be taken off shelves.

Crime in Hong Kong

Editorial | Swift action on traffic accident scams in Hong Kong to be commended

Fraudulent claims over minor or non-existent traffic collisions should prompt drivers to remain alert on and off the road.

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Hong Kong healthcare and hospitals

Hong Kong recalls Aptamil baby milk formula batch over toxin contamination fears

Centre for Food Safety says a local retailer sold a small quantity of the formula batch suspected to contain cereulide.

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Aptamil Profutura DUO Pre D 800g. Photo: Handout
Hong Kong politics

Editorial | Valuable lessons to be learnt from U-turn on seat belt law in Hong Kong

The government and legislators must ensure the law can achieve its intended purpose of ensuring public safety before it is reintroduced.

Hong Kong society

Traces of toxin found in more Nestlé baby milk formula samples in Hong Kong

Some samples from batches recalled earlier tested positive for the toxin cereulide.

Hong Kong society

Hong Kong authorities find toxins in 4 batches of milk powder recalled by Nestlé

Centre for Food Safety says Swiss food giant has recalled 96,000 tins of products due to potential contamination caused by bacteria in ingredients.

Hong Kong’s Centre for Food Safety has found traces of toxins in four batches of baby milk powder recalled by Nestlé. Photo: Sam Tsang
Hong Kong

Mapping issues in 7 of 8 power bank rental platforms tested by Hong Kong watchdog

Consumer Council also finds significant variance in rental fees across different stations within the same platform.

Two power bank rental machines at the North Point ferry pier. Photo: Jelly Tse
Hong Kong

Hong Kong consumer watchdog urges better elderly services after 9,206 complaints

Complaints received over past three years include one from woman who spent HK$400,000 on beauty treatments, Consumer Council says.

Hong Kong society

Nestlé Hong Kong recalls another baby milk formula batch as tests get all clear

Swiss food giant has added a batch of formula with best-before date of June 16, 2027, to its recall list.

Hong Kong society

Toxins ruled out in cases of Hong Kong infants falling ill after having formula

Department of Health yet to determine if 14th report of unwell infant after eating potentially contaminated baby formula.

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Some stores in Hong Kong are offering customers refunds after Nestle announced a recall of 21 batches of potentially contaminated baby milk formula. Photo: Sam Tsang
Hong Kong healthcare and hospitals

Hong Kong pharmacies pull Nestle baby milk formula amid recall over toxin risk

Membership of a WhatsApp concern group set up by a few mothers balloons to more than 800 people within hours.

Only certain batches of infant formula are affected by Nestle’s recall. Photo: Sam Tsang
Hong Kong

Hong Kong consumer watchdog finds 1 in 4 face washes fall short on ingredients

Consumers urged to try a small portion on skin beforehand as a precaution when using cleansers that are highly acidic.

Hong Kong

No love lost as complaints soar over Hong Kong dating services and apps

Consumer Council says figure highest in recent years, with one woman demanding HK$70,000 refund after numerous unsatisfactory matches.

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